Before getting a new service, it is HIGHLY recommended that prior to making that switch, head over to Speedtest.net for a free, quick assessment of how fast your parents’ internet speeds actually are.
Here are some other questions and answers that may help you in optimizing your internet speeds in your area.
Step 1. What type of service do you have?
If your internet bill says “dial-up” anywhere on it, you’ve just found the source of slow speeds. Infrastructure matters and even the fastest internet service provider (ISP) in the world is limited by the infrastructure your family is connecting with.
Step 2. Where is your modem and wireless router?
Chances are that you have a modem/router combination that’s leased from their ISP. Many, many people do. If this is the case, you’re looking for one device. If not, you’re looking for two that are likely in close proximity to one another.
Step 3. How old are your computers?
Computers, tablets and phones are a little like race horses, once they reach a certain age, they’re never again going to set any records for speed (particularly when it comes to supporting modern Wi-Fi standards like 802.11ac). It’s perfectly okay if your family is happy plugging along in a bygone age of internet speeds, but if that were true you wouldn’t be reading this article. If all the devices you come across are of a certain age, it might be time to upgrade at least one to the modern era and designate that laptop or tablet for any internet use that requires speed.
Step 4. Did you re-boot your modem?
You’ve probably heard this line any time you’ve reached out to a tech support professional for anything. That’s because it works! Turning a computer, router or modem off and then back on can sometimes clear up lingering issues present on the network. Simply unplug the power from both the modem and the router. After 60 seconds, plug the modem back in.
Step 5. Still no dice? Call your ISP.
If you’ve gotten this far, you have done an awesome job troubleshooting your family’s internet speed woes. But some things you just can’t fix on your own. So if you’ve discovered slow speeds despite a rocking router in a central location, newish devices and a squatter-free network, it’s time to call in the pros.